Unless agreed otherwise, all orders are dispatched EX WORKS (EXW) from our warehouse in Jebel Ali, Dubai. The Buyer is responsible for transport, insurance, and costs from the handover point.
Standard handover is at our Jebel Ali warehouse. Alternative handover points (e.g., Dubai South or agent handover) require written agreement.
EG Automotive does not load/dispatch goods without full payment or sufficient agreed coverage.
Stock items typically require up to 7 business days for dispatch readiness.
Lead times are estimates based on supplier confirmation. If delays occur, we will provide a revised timeline. If a supplier refuses cancellation, risks are shared.
For cross-border shipments, all customs duties, import taxes, and clearance fees are the Buyer’s responsibility. Delays caused by customs are not considered dispatch delays.
If goods remain unpaid for more than 1 month, EG Automotive may apply security deposits or charge for storage/handling.
Last Updated: May 2025