RETURN, REFUND, AND CANCELLATION POLICY

• Buyer: The entity placing an order.
• Product: Automotive spare parts sold on the Platform.
• Shortage: Missing item(s) or quantity discrepancy.
• Credit Note: Commercial credit issued to offset future invoices.

Booking orders

Buyers cannot cancel confirmed booking orders based solely on a change of mind. If supply is delayed, a revised timeline will be provided.

Stocked items

Cancellation must be requested before the order reaches “ready to ship” status.

Made-to-order items

Cancellations are generally not possible once procurement has started.

Non-payment

If payment is not made within one month, EG Automotive may release the order and apply security deposits to cover costs.

Returns are accepted only if the Product was damaged in transit, defective, incorrect, or unused/unopened (subject to approval). Custom-made and consumable items are generally non-returnable.

• Transit damage/Shortage: Notify within 24 hours.
• Consumables: Notify within 24 hours.
• Other Products: Notify within 7 days.

If no notice is provided, Products are deemed accepted “as-is”.

Claims must be submitted in writing with Order ID, Product details, reason, and supporting evidence (photos, etc).

EG Automotive will organize pickup or provide shipping instructions for approved returns. International returns may require Buyer to cover shipping unless due to defect/error.

Missing items will be dispatched if available, or a Credit Note will be issued.

EG Automotive will attempt replacement. If not possible, a Credit Note or Refund will be provided.

Processed typically within 7–14 business days after receipt and inspection.